After I ordered from Indochino Tailored Suits I eventually received my suits. In my initial article I explained the process and how it worked here. The clothes I purchased were shipped to me. You can see from the pictures below that they came tastefully arranged with pins and plastic forms to make sure the suit and shirts retained their shape.
For me the shirts fit perfectly. I could not be happier. The jacket was off slightly in the arms.
Follow Up Appointment for Alterations
What do you do when you receive a garment that needs alterations? The initial alterations are free. I merely went to their website Indochino.com and scheduled an appointment. Being able to quickly create an appointment online is a huge time saver, it literally took 10 seconds. I went at my scheduled time and was seen by one of the tailors. Another great feature about setting an appointment was being able to walk into the store and be seen immediately. I tried on the jacket, they noted the necessary alterations and that was it. The mentioned it would be about 2 weeks but it only took 1. When the jacket is done I can either simply pick it up or schedule an appointment and try it on with a tailor present to assure it is right. I choose to create an appointment. The reason I chose the appointment is to assure this jacket is correct as it is my first. They then update my measurements online and now I will be able to purchase additional items online and have them arrive without ever needed to visit the showroom.
Appointment after Alterations to Obtain the Jacket
When your alterations are done you receive an email and pickup the clothing. In my case it was the jacket. You can simply pick it up when it is ready or set an appointment so a tailor can view the adjustments. I set an appointment online, again it took just a minute. I arrived at the store, tried it on with no wait time since it is appointment based, and I could not be happier. Excellent fit.
Excellent Experience and Business Model
As discussed in the first article “Indochino introduces Technology to Custom Tailored Suits“, the business model is an example example of technology handling what it is best at and brick & mortar handling what it is best at. In other words utilizing technology not at all costs but when customers can use it to their advantage and businesses can as well. In this case shopping online, having your measurements saved online, setting up appointments online, saves both the customer and the business time. On the other hand first time customers may want to visit a store to view the suits, shirts, fabrics etc., and have their measurements taken. The brick & mortar are available when needed. However it is not necessary and while a percentage of first time Indochino buyers will visit a physical store, a smaller subset will visit the stores on future visits because the website will be available.
Indochino is an excellent example of a business utilizing retail and technology to cater to the customer creating a win-win for customers and the business. Well done Indochino.