I understand that some email addresses are not monitored by companies. Most of these companies use the email handle or “donotreply@XYZCOMPANY.COM”. I guess the idea is that you will definitely see the words donotreply before you even open the email and therefore are less likely to reply to them. However this email handle is used by companies customer support and does not seem to be the most appropriate email handle.
Translation to In Person Customer Service
Let’s assume you were at a brick and mortar store in person as opposed to an online store. Here is a conversation with a store associate that is similar to the online donotreply customer service. You – “Hi, I was wondering, do these pants also come in waist size 35, or just 34 and 36?”. DoNotReply Customer Service – “These pants only come in blue, do not ask me another question (DoNotReply), have a great day and thanks for shopping with us.” as they walk away. That does not seem to make a lot of sense, maybe online should think more about real world correspondence.
Why not use something like heretohelp or friendlyservice as the email handle. If someone does reply the company can always have an auto-responder which lets the individual know how to get in touch with customer service again. At least this way the majority does not have an instant negative feeling when they see DoNotReply as opposed to an instant happy feeling when they see HereToHelp as a handle, just a thought.